Head of Content Design, Netflix

Jen Schaefer

Jen Schaefer leads the first Content Design team at Netflix, managing a diverse group of writers working in verticals from Mobile to Messaging to Payments. Prior to Netflix, she spent seven years at Google, where she managed the Travel and Shopping content strategy teams and co-ran the annual UX Writing Summit. Since her first job in tech as the writer for an Internet incubator two decades ago, Jen has shaped products large and small with a strategic, people-centered approach to language. Jen specializes in delivering content strategy at scale, including growing global writing teams, creating design systems, optimizing localization processes and establishing content partnerships.

UX Salon WORDS Panel Discussion

Panel Member

Career in UX Writing
Looking to establish your career in UX writing? In this panel we’ll get the inside scoop on what hiring managers are really looking for, how to prepare your resume, portfolio, and how to crush the live interview. We’ll also touch on the UX writer’s career path and how to prepare yourself for the next steps.